NerdLab
Short version: if you are charged and you want your money back, email us within 14 days and we will refund it. You do not have to give a reason. This applies to your first charge and to every renewal charge after it.
NerdLab Pro is billed either monthly or yearly and renews automatically until you cancel it.
The Founder’s License is a single payment. It never renews and there is no subscription to cancel. It is fully refundable within 14 days of purchase. After that it is non-refundable, and it does not expire.
Email [email protected] from the address on your account and say you want a refund. That is the whole process. There is no form and you will not be routed to anyone whose job is to talk you out of it. We aim to reply within two business days.
Cancelling and refunding are different things, and you can do either or both.
Cancel online at any time: sign in, open Account, and use Cancel subscription. It takes you straight to a cancellation page. There is no phone call, no support ticket, and no live agent between you and the cancel button.
Cancelling stops future charges. It does not by itself refund a charge already taken, so if you also want the last charge back, email us as described above.
These are the same terms shown next to the consent checkbox at checkout, restated here so they are findable without starting a purchase. The exact amount you pay is shown at checkout and comes from the live price at the time you subscribe.
If a renewal payment fails, Stripe retries it for a short period. If it keeps failing, the subscription ends and the account returns to the Free plan. Your campaigns, maps and characters are not deleted; storage above the Free limit becomes read-only until you free up space or resubscribe.
Please email us before disputing a charge with your bank. A dispute costs us a fee whether it succeeds or not, takes weeks to resolve, and the refund above is faster for you. We have never refused a refund inside the 14-day window.
Lit Little Laboratories LLC · [email protected]